Frequently asked questions

How to reset your password

You can reset your password directly on the Knowledge Lab platform by following these easy steps:
1. Click on ‘Sign In’ on the Knowledge Lab home page.
2. Click on ‘Forget your Password?’ on the pop-up (bottom right corner).
3. Enter the email address you originally used to register on Knowledge Lab and click ‘OK’.
(Using a different email will prevent the reset link from reaching you)
4. Check your email inbox for a reset link.
(Remember to check your Spam / Junk folder if you don’t receive the email)
5. Follow the instructions in the email and click on the link to reset your password.
6. Enter and confirm your new password. Click 'OK' to reset.
Your password must have:
  •  8 – 50 characters length
  •  One uppercase character
  •  One lowercase character
  •  One number (0 – 9)
  •  One special character (&*%^$_)

How to enroll and attend a webinar

You can enroll to and attend a webinar activity directly on the Knowledge Lab platform by following these easy steps:
1. Visit Knowledge Lab and ‘Sign up’ to register your account (once-off) or Sign in’ to your existing account.
2. Click on ‘Learning & Education’ on the navigation bar (top) and select ‘Webinars’ from the drop-down list to view the available webinars.
3. Click on ‘Enrol’ on the webinar activity that you want to attend to visit the webinar page.
4. Click on ‘Register for free!’ to enrol to the webinar activity.
A notification will pop-up confirming your enrolment / registration to the webinar activity
5. Click on ‘Continue’ to access the activity.
You will be directed into the activity to access from where you will join the webinar and access the pre- and post quizzes (any relevant material as applicable).
6. You can navigate through the course material via the ‘Previous’ and ‘Next’ buttons on the top navigation bar and track your progress on side menu.
Take note that once you've completed the Pre-Quiz assessment, you will receive access to the webinar activity.
 The link to join the live session won’t be available until it’s time to join in.
7. When the live session is ready, click on ‘Join Live Session’ to join the webinar hosted on Microsoft Teams.